Shopping, sales returns, regulations...

Everything we do is for our clients. Their satisfaction is and always will be our main goal. We will always offer both highly qualified service and high quality products. In the following texts you can find a brief guide on how to shop in our e-shop, how to return goods and other important information. In case of any additional questions, please do not hesitate to contact us at our email address. Your questions will be answered as soon as possible.

Orders

Your order is obligatory once placed.
Your order is confirmed by sending a confirmation email to your address.

Payment & shipping 

The orders are shipped via priority mail package to the most countries around the world (if you cannot find your country in a list, send us an e-mail, we will add it immediately) . 

You can choose one of several payment methods. At present we accept payments via credit card, wire transfer (bank money order) and we are also working on accepting PayPal payments (coming soon). 

Postage and package expenses are added to the total price. Current price of priority mail package is around EUR 9.50 / USD 14.00 to most of destinations. You can check the exact updated price of postage and package expenses before final confirmation of your order. All payment details are stated in an order confirmation email.

Sales return

In case you are not satisfied with the ordered products, you are free to use our 14 day return policy when you can return ordered products without giving reason.

In this case please send us the chosen product back and add a short notice in which you ask for the purchase price without giving reason.

If possible, the product must be packed in an undamaged package and sent to our address. Please attach the tax certificate and bill. After receiving the undamaged product, our company will send you the purchase price you had previously paid.

In case of any damage of the return product, please be aware that the provider may send the product back to your address and ask for postage expenses.

Personal information protection

Names and descriptions given in the order will be used only for communication between the provider and the customer. The provider undertakes not to use this information unless the customer allows it. The provider also undertakes not to provide personal information to a third party and ensures no misuse of it. At the customer’s request all personal information can be taken out of the provider’s electronic database.

E-shop terms of service

All the orders being made throughout or e-shop are abided by the Motordiag e-shop terms of service.

In case of any disagreement between any texts on our site and these terms, Motordiag e-shop terms of service are considered the valid terms.

Warranty conditions

Warranty period

If it is not stated otherwise, all products have a 24 month warranty.

Warranty

The warranty is relevant to any defects caused by the use of improper material or defects that occur during manufacturing.

The warranty is not relevant to misuse from the owner.

The warranty is not relevant to usual wear appropriate to the period of the product being used.

ADART COMPUTERS S.R.O company pledge to either repair or change those products, fulfilling conditions for the warranty stated above.

Therefore the warranty is extended by the time this product is in repair and the owner was not able to fully use it.

How to make a claim

Please, send your product to our address:

ADART COMPUTERS, s.r.o., Sokolovska 2170/161, 180 00 PRAGUE, CZECH REPUBLIC,

tel/fax.:284810264, 266310643, e-mail: eshop@adart.cz

Our employees will immediately examine situation of the damage and inform you about further procedure.

The product is then sent back to the customer.
In the case of a legitimate complaint, ADART COMPUTERS s.r.o. covers postage expenses back to the customer; otherwise these expenses will be covered by the customer.
Shipping to the provider is always covered by the customer.

Claim duration

A claim statement from the ADART COMPUTERS s.r.o. will be sent back to the customer as soon as possible.
The usual duration is up to 3 days. According to the law, however, the claim duration is up to one month from the reception of the product.
If the provider is not able to repair or change the product during this period, the customer has the right to withdraw from the contract and request the purchase price.