Terms of service

Everything we do is for our clients. Their satisfaction is and always will be our main goal.
We will always offer both highly qualified service and high quality products.
In the following texts you can find a brief guide on how to shop in our e-shop, how to return goods and other important information.In case of any additional questions, please do not hesitate to contact us at our email address. Your questions will be answered as soon as possible

Motordiag e-shop terms of service valid from 1. 4. 2006

1.Provider:

ADART COMPUTERS s.r.o.
Sokolovska 161
PRAGUE
CZECH REPUBLIC

Licence no.: 25074547,
VAT number: CZ25074547, we pay VAT

The company is registered at the Prague City Court of Trade register, point C, enclosure 47307.

2. Legal

Ordering goods, shipping, payments, return policy and all other rights and responsibilities run within this e-shop are directed according to the terms of service law regulation §52 of the civil code, consumer protection law and other regulations ( §52, article 3 of the civil code). In case you are ordering as an enterpriser (in the order form please choose ´Busines contract´ radio button and get a 5% discount) or for any other reason you can not be considered a consumer, regulations in commercial code are valid for all legal relationships.

3. Order

3.1. Goods displayed in the e-shop represent offers of the provider. Sending a confirmed order form is considered a contract of purchase proposal and the goods will be booked by the provider on the basis of this form.
3.2. Although most of the goods are in stock, the provider can not guarantee one-hundred per cent availability. After ordering goods, the customer will receive a confirmation with information on the possible date of delivery for the ordered products.
3.3. All the listed prices are valid. In case of any change the customer will receive an email with information regarding that change. Therefore an order is not valid until the customer reconfirms it.
3. 4. Shipping prices are listed in the order overview. The customer shows agreement with shipping prices by sending an order form.
3. 5. In the case that the customer wants to pick up ordered goods from a store of his/her choice, a contract of purchase will be signed at the store.
3. 6. Otherwise the contract of purchase is considered to be signed as soon as the customer receives a confirmation email from the provider or after the customer agrees with any price changes, see 3.3.

4. Shipping

4.1. The customer chooses a method of shipping. The customer will be informed via email about the exact date of delivery.
4. 2. Ordered products will be delivered to the address given in the order form.

5. Paying

5. 1. The customer can choose a method of payment. Money can be either transferred to the provider’s bank account or the customer can pay after receiving the ordered products.
5. 2. In the case of bank transfer the customer is obliged to give the correct variable symbol given by the provider. Otherwise the provider can not guarantee the right date of delivery.

6. Voidance of contract

6. 1. The customer can void the contract for up to 14 days after obtaining the ordered products. The customer is then obliged to inform the provider and send him undamaged products at his/her own expense. The product must be complete and in the original packaging.
6. 2. Statute 6.1 is not valid in the case of audio and video records, computer programs, newspapers and magazines, when the customer has broken the original packaging.
6. 3. The customer has the right to void the contract in the case that the provider can not send the ordered products sooner than six weeks after ordering. The customer can also void the contract if the provider delays sending the ordered goods for more than two weeks.
6. 4. The provider can void the contract in the following cases: the ordered goods are out of stock longer than expected; or the prices of the ordered products have dramatically changed. In both cases the provider must inform the customer immediately.
6. 5. Other reasons to void the contract might be defined according to applicable business laws.

7. Warranty

The provider grants a 24 month warranty on all of its products. The customer can lodge a claim either to the provider itself or an accredited store, given by the provider.

8. Getting money back

In the case that the customer voids the contract, the provider is obliged to return the cost price. The provider either sends money to the customer’s bank account or sends money back via post money order to a given address. Money must be returned within 30 days at the latest.

9. Personal information protection

Names and descriptions given in the order will be used only for communication between the provider and the customer. The provider undertakes not to use this information unless the customer allows it. The provider also undertakes not to provide personal information to a third party and ensures no misuse of it. At the customer’s request all personal information can be taken out of the provider’s electronic database.

10. Final regulation

10. 1. Communication between the customer and the provider is being conducted via email, or phone (only when necessary).
10. 2. In the case of products being sent abroad, a specific business agreement will be enclosed in a confirmation email from the provider. In this case see 3. 3.
10. 3. In the case only parts of the terms of service are being followed, the remainder stays unchanged.
10. 4. These e-shop terms of service have been valid since the day they were published on this web site. The provider stipulates the right to change the terms of service and needs no agreement from the customer. In case of any change to the terms of service the customer is free to decide whether to follow the new terms or the terms valid when signing the contract of purchase. However, if the customer decides to follow the original terms of service, he/ she is obliged to inform the provider as soon as possible.